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Frequently asked questions

A list of questions and answers relating to a particular subject, especially one giving basic information for users of a website.

No, you don’t have to create an account to place an order. You can shop as a guest and checkout without creating an account.

It takes a few minutes to create your account and all your profile will be saved so you don’t have to enter it for next time. You will also get notified about our discount offers, new launch, and other seasonal offers.

You can reset a new password and we will send you the link to your email. You can also send us an email at info@lumierperfumes.com

Yes, all prices are inclusive of VAT.

Yes, you can place your order through our official WhatsApp business number +971554883633

Yes, you can message us on our WhatsApp number (+971554883633) or email us at info@Lumiereperfumes.com

Yes, you can place an order and pay through your credit card. We will deliver your order to your provided location.  In case of any assistance, you can communicate on our WhatsApp account (+971554883633).

Yes, you can order online and we will deliver to your hotel address.

Payment can be made by credit card on our website while placing the order.

Alternatively, you can pay by cash (only in AED currency) at the time of delivery.

If you are not available at the hotel, so the order will be delivered to the concierge.

For such cases, please contact us on WhatsApp (+971554883633) or email us at info@Lumiereperfumes.com

You can pay online via debit card or credit card and you can also pay by cash at the time of delivery.

No, the credit card payment facility is available only for online checkout on our website.

Delivery charges are AED 20 across the UAE.

Yes, shipping is completely free on purchases of AED 250 and above.

Same day delivery option is not available at the moment.

It takes 2 to 3 business days.

You can browse our website for other countries by choosing from the top left corner of the menu section. If you do not find your country then please contact our customer service through Email at info@Lumiereperfumes.com and WhatsApp: +971554883633.